Shipping and Returns

Shipping

We ship orders from Monday through Friday and our warehouse is closed on weekends. We try our best to get your order out as quickly as possible, but orders can take up to two business days to process before leaving our warehouse. Some orders may take longer than 2 days to process and those customers will be notified via phone or email. When you choose a shipping speed at checkout, the shipping timeframe applies to the carrier, not our warehouse processing times. Please account for the additional processing times when choosing a shipping speed. If you need an item by a certain date please call to check availability and shipping options prior to making a purchase to ensure you receive your package on time.

Shipping Methods

We ship most of our products using UPS as our carrier. Certain items may ship using USPS to improve delivery rates and times. If you need your order expedited please call so we can calculate the additional shipping charges for your order.

Shipping Destinations

While all of our products meet federal requirements for being legal, local governments are allowed to regulate the sale of some of our products. As a result, we only ship to the United States.

Our CBD Products Cannot Be Shipped To:

Idaho
Nebraska

Our Alt Cannabinoids (Delta 8, Delta 10, THC-O, HHC, THCp, HHCp and Quad Oils) Cannot Be Shipped to the Following States:

Alaska
California
Colorado
Connecticut
Delaware
Idaho
Iowa
Michigan
Mississippi
Montana
Nevada
New York
North Dakota
Rhode Island
South Carolina
Utah
Vermont
Virginia
Washington

Returns and Refunds

Our refund and returns policy is in effect for 14 days from receipt of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at SereneLeaf@outlook.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SereneLeaf@outlook.com and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: 34081 Excor Rd Albany Oregon 97321

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.